Customer Support

Whatever you need, we're here to help.
Just get in touch, and we'll try our best to respond
within 24 hours.

Contact Support

Find Answers

Find answers to the FAQs and instruction videos, or download the user manual to get the machine to work again.

Youtube Support

Get more information about our products through reviews and how-to videos.

Service Policies & FAQs

Shopping FAQs

Shipping Policy

Return & Warranty

Book a repair or service

If the problem still can not be solved, please fill out the form and we'll be in touch as soon as possible.

Live Chat

The Vactidy Livechat Service will appear on the right side of the bottom corner of your screen, feel free to contact if you have any questions.

Phone

Europe: +44 (0)808 273 7688 (English only)Hours: Mon-Fri. 12.30pm-9.30pm CET

North & South America: +1(833) 313 1310 (English only)Hours: Mon-Fri. 6:30am-3:30pm ET

Email

support@vactidy.com
To get an answer as soon as possible, please include the following information in your email:
Your name, email address, product models, and serial number.

Accessories

Replace the accessories regularly can help your machine work smoothly.

Robot Vacuums

Cordless Vacuums