Whatever you need, we’re here to help.
Just get in touch, and we’ll try our best to respond
within 24 hours.
Find answers to the FAQs and instruction videos, or download the user manual to get the machine to work again.
Book a repair or service
If the problem still can not be solved, please fill out the form and we’ll be in touch as soon as possible.
The Vactidy Livechat Service will appear on the right side of the bottom corner of your screen, feel free to contact if you have any questions.
Europe: +44 (0)808 273 7688 (English only)
Hours：Mon-Fri. 11.30am-8.30pm CET
North & South America: +1(833) 313 1310 (English only)
Hours: Mon-Fri. 6:30am-3:30pm ET
To get an answer as soon as possible, please include the following information in your email:
Your name, email address, product models, and serial number.
Replace the accessories regularly can help your machine work smoothly.